FREQUENTLY ASKED QUESTIONS & ANSWERS
Q: What areas across Nottinghamshire do you cover?
A: We provide scheduled grounds maintenance and garden care right across Nottinghamshire and key surrounding commercial areas. Whether you manage a commercial property portfolio or need private residential garden care, we operate flexible routing to ensure consistent service.
Unsure if your location falls within our regular route? Give Marc a call on 0115 666 0501 or 07472 310537 and we’ll be happy to check for you.
Q: Do you offer one-off jobs or only recurring contracts?
A: While our primary focus is providing reliable, scheduled visit cycles (weekly, fortnightly, or monthly) to keep grounds immaculate year-round, we also accommodate one-off seasonal tidies, garden overhauls, and commercial site audits depending on availability. Contact us with your site requirements to discuss the best option.
Q: What machinery and equipment do you bring to site?
A: We arrive fully equipped with professional-grade, heavy-duty kit tailored for efficient, high-quality execution. Our setup includes:
Commercial Walk-Behind Mowers: For precise, clean turf cutting.
Stihl Multi-Tool Systems: For detailed hedge trimming, edging, and border maintenance.
Debris & Leaf Clearance Equipment: High-capacity blowers and sweepers for a spotless finish.
Self-Contained Waste Transport: Fully equipped for legal off-site waste removal.
Q: What happens to my green waste?
A: 100% Local Green Waste Recycling. We are a licensed Environment Agency Lower-Tier Waste Carrier. Every bit of organic green waste collected from your site is transported directly to a local composting facility—turning garden waste straight back into nutrient-rich compost for the local region.
Q: Do I need to be at home when you maintain my garden?
A: No, you don't need to stay in or take time off work. As long as we have clear, unlocked access to your outdoor areas (such as side gates) and any household pets are safely indoors, we can carry out your scheduled maintenance independently. We always double-check that all gates and access points are securely closed before we leave your property.
Q: How often should my lawn be mowed?
A: During the peak growing season (typically spring through early autumn), we recommend fortnightly mowing cycles. This maintains healthy grass density, keeps border edges sharp, prevents growth from becoming unmanageable, and keeps your garden looking pristine without causing stress to the turf.
Q: Are your weed management methods safe for pets and wildlife?
A: Yes, absolutely. We prioritise non-chemical, eco-friendly weed control methods across patios, block paving, gravel, and driveways. This sustainable approach effectively controls unwanted growth while keeping your outdoor space completely safe for children, pets, and local garden wildlife.
Q: What happens if it rains on my scheduled maintenance day?
A: Light rain usually doesn't stop us! However, if heavy downpours make working conditions unsafe or risk causing turf damage to your lawn, we will contact you directly to let you know and reschedule your visit for the earliest possible dry slot.
Q: What safety and compliance documentation do you provide prior to starting work?
A: We operate to strict professional standards. Prior to commencing any commercial contract, we provide site-specific RAMS (Risk Assessments & Method Statements), COSHH safety datasheets for all consumables, proof of our £5,000,000 Public Liability Insurance, and a copy of our Environment Agency Waste Carrier License.
Q: How do you handle site access and working around our operational hours?
A: We understand that commercial sites, healthcare practices, and business parks require minimal disruption to staff, visitors, and emergency vehicles. We offer flexible scheduling, including early morning or off-peak operational windows, ensuring high-noise activities (like mowing or blowing) are completed without interfering with your daily operations.
Q: Do you offer fixed commercial grounds maintenance contracts?
A: Yes. We offer tailored annual or seasonal grounds maintenance agreements with fixed, predictable monthly invoicing. Our contracts clearly detail visit frequencies, scope of works, and service standards so your facility management budget remains transparent and predictable year-round.
Q: Are your weed control and site management practices compliant with corporate ESG targets?
A: Yes, absolutely. We actively support our commercial partners in meeting their ESG (Environmental, Social, and Governance) targets. We prioritise non-chemical, mechanical weed brushers and physical removal methods on hardstandings to protect local waterways. Furthermore, 100% of all organic green waste removed from your site is diverted from landfill and legally recycled at local composting facilities.
Q: How quickly can you provide a commercial quote or site walk-through?
A: We aim to conduct initial site walk-throughs within 48 hours of your inquiry. Following the audit, you will receive a comprehensive, itemised commercial proposal along with our capability statement and compliance pack.
Q: How do I get a quote for my home or business?
A: Getting a quote is simple and straightforward. You can use the quick contact buttons on our Contact Page, call Marc directly on 07472 310537, or reach our office on 0115 666 0501. For commercial properties and larger estates, Marc will schedule a convenient, free site walkthrough to assess the scope of work and site requirements.
Q: Are green waste removal fees included in the quote?
A: Yes. We believe in complete transparency with no surprise add-ons. Green waste collection, legal transport, and organic recycling fees are always fully calculated into your agreed quote upfront.
Q: What payment methods do you accept?
A: We accept bank transfers (BACS) and direct invoicing for both our regular domestic clients and commercial accounts. Clear, straightforward invoices are issued with transparent terms upon completion of scheduled maintenance visits.