FAQ

Q: What areas across Nottinghamshire do you cover?

A: We provide scheduled grounds maintenance and garden care right across Nottinghamshire and key surrounding commercial areas. Whether you manage a commercial property portfolio or have a private residential garden, we operate flexible routing to ensure consistent service. If you're unsure whether your location falls within our regular route, give Marc a call on 0115 666 0501 or 07472 310537 and we'll be happy to check for you.

Q: Do you offer one-off jobs or only recurring contracts?

A: While our primary focus is providing reliable, scheduled visit cycles (weekly, fortnightly, or monthly) to keep grounds immaculate year-round, we also accommodate one-off seasonal tidies, garden overhauls, and commercial site audits depending on availability. Contact us with your site requirements and we’ll discuss the best option for you.

Q: What machinery and equipment do you bring to the site?

A: We arrive fully equipped with professional-grade, heavy-duty machinery tailored for efficient, high-quality execution. Our setup includes commercial walk-behind push mowers for precise turf cutting, Stihl professional multi-tool systems for detailed hedge and border care, high-capacity leaf and debris clearance kit, and self-contained waste transport.

Q: What happens with my waste

A: 100% Local Green Waste Recycling

We are a licensed Environment Agency Lower-Tier Waste Carrier. Every bit of organic green waste collected from your site is transported directly to a local composting facility, turning garden waste straight back into nutrient-rich compost for the local region.

Q: Do I need to be at home when you maintain my garden?

A: No, you don't need to stay in or take time off work. As long as we have clear, unlocked access to your outdoor areas (such as side gates) and any household pets are safely indoors, we can carry out your scheduled maintenance independently. We always double-check that all gates and access points are securely closed before we leave your property.

Q: How often should my lawn be mowed?

A: During the peak growing season (typically spring through early autumn), we recommend fortnightly mowing cycles. This maintains healthy grass density, keeps border edges sharp, prevents growth from becoming unmanageable, and keeps your garden looking pristine without causing stress to the turf.

Q: Are your weed management methods safe for pets and wildlife?

A: Yes, absolutely. We prioritize non-chemical, eco-friendly weed control methods across patios, block paving, gravel, and driveways. This sustainable approach effectively controls unwanted growth while keeping your outdoor space safe for children, pets, and local garden wildlife.

Q: What happens if it rains on my scheduled maintenance day?

A: Light rain usually doesn't stop us! However, if heavy downpours make working conditions unsafe or risk causing turf damage to your lawn, we will contact you directly to let you know and reschedule your visit for the earliest possible dry slot.

Q: Are you fully insured for commercial contracts and high-footfall sites?

A: Yes, fully. We carry £5,000,000 Public Liability Insurance, covering all commercial machinery, grounds operations, and site work across corporate premises, healthcare facilities, and managed residential estates.

Q: Can you provide site-specific RAMS and compliance paperwork?

A: Yes. We understand the compliance requirements of property managers and facilities teams. Prior to commencing work on any commercial site, we provide tailored Risk Assessments & Method Statements (RAMS), COSHH documentation, and proof of our Environment Agency waste carrier license.

Q: How do you handle working around healthcare facilities and GP surgeries?

A: High-footfall medical environments require extra care and low operational disruption. We offer flexible visit windows to operate outside peak patient hours, ensuring pedestrian walkways, emergency routes, and disabled access ramps remain clear of slipping hazards, overgrown foliage, and debris.

Q: Who will actually be managing work on our premises?

A: Every commercial contract is personally led and overseen by business owner Marc Smithson. You won't have to deal with changing agency crews or distant call centers—you get direct accountability, consistent standards, and proactive site hazard reporting on every single visit.

Q: How do I get a quote for my home or business?

A: Getting a quote is simple and straightforward. You can use the quick email buttons on our Contact Page, call Marc directly on 07472 310537, or reach our office on 0115 666 0501. For commercial properties and larger estates, Marc will schedule a convenient, free site walkthrough to assess the scope of work and site requirements.

Q: Are green waste removal fees included in the quote?

A: Yes. We believe in complete transparency with no surprise add-ons. Green waste collection, legal transport, and organic recycling fees are always fully calculated into your agreed quote upfront.

Q: What payment methods do you accept?

A: We accept bank transfers (BACS) and direct invoicing for both our regular domestic clients and commercial accounts. Clear, straightforward invoices are issued with transparent terms upon completion of scheduled maintenance visits.